Ebook Free , by Hassan Osman
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, by Hassan Osman
Ebook Free , by Hassan Osman
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Product details
File Size: 754 KB
Print Length: 78 pages
Page Numbers Source ISBN: 1532881134
Simultaneous Device Usage: Unlimited
Publication Date: December 11, 2015
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B018MGHZWO
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Amazon Best Sellers Rank:
#69,407 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
Despite the huge advances in communications and the little improvement in email systems, email is here to stay.  And it makes sense, because email remains one of the most effective and frictionless form of communications. Reading, writing, and answering emails consumes a significant amount of everybody's time.According to a 2012 McKinsey study cited by Osman, the average US worker spends 28% of his/her workweek reading and responding to email.  Most people recognize that they should do something about how they deal with mail, the actual number of people taking some real action is small. This book is not about managing your inbox --no "inbox zero" pretentions here--, but about down-to-earth tactics to help you and your team become better and more effective communicators.  The value of the book is not in its novelty --"There’s nothing earth-shattering about the contents of this book.  In fact, many of my tips are common sense that you’ve probably read somewhere before"-- but in that it offers proven best practices that you can adopt immediately, and that you can share with your team.The tactics can be divided in two groups, tactics 1 to 5 being the most important and effective ones.  "If you take away a handful of lessons from this entire book, they should be those five tactics. They are your 80/ 20—the 20% of actions that will produce 80% of your results."  These 5 tactics are about how to write meaninful subject lines, keeping the content of your emails short and to the point, and assigning tasks using the "3W"s: – The Who. Use the name of a single person of the name of the persons, don't adress people using "all", "team", etc. – The What.  Don't be ambiguous and avoid making assumptions.– The When.  The exact time and date a task needs to be completed by.  Always use a deadline, even if it's fake.The remaining 13 tactics in the book cover other no-nonsense advice like  why you should steer away from asking open-ended questions in mails, how to use delayed delivery for sending emails when they are most likely to be read, and the maybe the most important one:  do not hit reply-all when only the original sender needs to read your message.Hassan Osman has vast experience managing projects with large, geographically distributed teams.  His previous book, Influencing Virtual Teams, offered no-nonsense tactics to help you managing your team.  I think his new book Don't Reply All will  benefit anybody whose work involves using email for communicating with coworkers and clients.(Disclaimer: I received a free copy of this book in exchange for an honest review.)
Don't Reply All by Hassan Osman is the single best book I have read in a long time that helps de-mystify the do's and don'ts of email replies. Hassan's advice is practical and immediately actionable especially if you lead virtual teams.He shares how to...- Maximize your subject line for the best open rate.- Outline emails for involving several team members with action items.- Keep your emails short and to the point without upsetting the readerThis book is not theory - these are real world, proven tactics. I knew some of the techniques, but there were several I had forgotten and have already implemented for greater effectiveness in my own emails.This is a short, but powerful read and I encourage you to pick up a copy and maximize the effectiveness of your future emails.
There's no shortage of books and tips and programs on how to handle and process email as if it's a 'problem' to be solved. That's because it is a problem to be solved. But often it's from the perspective of the problem that's coming to you rather than you being part of the problem. In Don't Reply All, Hassan turns that on it's head and fixes it at the source. If everyone treated these 18 tactics as 'simple rules' for how to do email the problem would be much smaller than it is today. Anyone in business should make this compulsory reading for their staff and make these 18 tactics a mandatory standard for everyone. Embed the tactics in staff culture and the ROI will be huge.
Even with my college degree in English, I still find writing effective emails to be a challenge. Even when I think I've crafted the perfect request, I'm surprised by the recipients who didn't understand. Thanks to this short but informative book, I have identified several issues to address. In my work, I deal with many complex emails due to contracts and regulations, and I love the idea of using subheadings. Not sure why I didn't think of that. The "3Ws" will become my mantra "who, what, when" (assign work to individuals, give exact tasks, and set deadlines even if they are not in stone). I've also asked my boss if we can use his quick summary handout for internal training. I strongly urge you to spend an hour reading "Don't Reply All." Even if you don't learn something new, you will find validation if you are currently practicing some of these tactics.
This book is changing the way my teams function. After just a few days of sharing principles from this book, I'm finding that the communication among my team is improving and taking less time. If you manage virtual teams then I highly recommend you read this book and share it with you team because you will see positive results right away.
Email is both extremely necessary and the bane of my existence at the same time. I've already begun enforcing some of the excellent tips in this book with my team and am starting to see improvements. I appreciate the fact that the author wrote a clear and concise book that, in part, is about being clear and concise! Lots of good ideas here and you can access them in one sitting.
Very helpful and easy to understand. The email etiquette will definitely make a difference for a lot of professionals. Definitely recommend this book for anyone who handles a lot of emails on daily basis.
Everyone should read this book to communicate successfully in the workplace. It is an easy read which is what I like about it the most. It is very well written, great style Hassan! The tactics and tips are summarized well and he gives great examples for everything which is so helpful! If I was a manager, I would purchase this book for all of my employees for Christmas! I work at Cisco and I did not realize that the author works at Cisco until I read the book. I will be recommending this book to all my friends and co-workers.
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